Page 58 - 5th APA Conference Program Book Final

PS 4.4 Demographic Methods

9:00 - 10:30am Wednesday, 4th August, 2021

Presentation Type LIVE Session
Moderator: Christian Joy Cruz , Eddy Kiswanto

82 The Consumer Satisfaction Performance Index of Family Planning Counselors in
West Java Province

2
1
Dadang Suhenda , Evalina Hutasoit , Erty Dinihayati , Nuraini Nuraini
1
1
1 National Population and Family Planning Board, Bandung, West Java, Indonesia. Universitas Pasundan
2
Bandung, Bandung, West Java, Indonesia
Categories

3. Fertility, Fecundity, Reproductive Health and Reproductive Rights

Abstract

Lately there have been many studies conducted on government workers in several countries, especially with regard
to work motivation, factors influencing employee commitment and loyalty, the influence of workplace environment
on workers’ welfare, performance and productivity. There are even research related the determinants of family
planning volunteer workers’ performance in Iloilo city, Philippine. This study aims to examine the consumer
satisfactory index of the PKB (family planning counselor) performance in the repesentatives of the BKKBN (National
Population and Family Planning Board) West Java, Indonesia. It uses descriptive comparative and verifikative
methods through random sampling survey using a 9 likert-scale. It concludes that the consumer satisfaction index
of the PKB performance in 2018 is 71,89, within service quality category C (underperformance). Furthermore, the
timing of service has the lowest index at 0.29 and the average at 2.64. Out of 10 steps of PKB, only 2 indicators have
satisfactory performance: the formal figure approach and the monitoring/ evaluation of the record and reporting
(RR). Hence, it is recommended for the BKKBN to continually maintain the PKB performance through training and
development, guideline books, periodic training on the 10 PKB steps.

777 An Empirical and Comparative Study on Trends of Old-Age-Threshold in
Selected Asian and Ageing Countries

1
1,2
Sampurna Kundu , Preeti Dhillon
2
1 International Institute for Population Sciences, Mumbai, India. Jawaharlal Nehru University, New Delhi, India
Categories

8. Population Dynamics, Demographic Transition and Population Ageing

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